FAQ
Products
WHICH SKIN TYPES ARE AUSTRALIAN GLOW PRODUCTS SUITABLE FOR?
Answer
Australian Glow products are suitable for all skin types, including dry, oily, combination, and sensitive skin. Our formulas are designed to work gently and effectively on any skin type.
CAN I USE AUSTRALIAN GLOW PRODUCTS IF I HAVE SENSITIVE SKIN?
Answer
Yes, Australian Glow products are formulated with gentle ingredients suitable for sensitive skin. However, we always recommend doing a patch test before using any new product.
ARE AUSTRALIAN GLOW PRODUCTS VEGAN AND CRUELTY-FREE?
Answer
Absolutely! All Australian Glow products are 100% vegan and cruelty-free. We are committed to ethical beauty practices.
HOW OFTEN SHOULD I APPLY AUSTRALIAN GLOW SELF-TAN PRODUCTS?
Answer
For the best results, apply Australian Glow self-tan products once or twice a week. Reapply as needed to maintain your desired level of tan.
HOW DO I PREPARE MY SKIN BEFORE APPLYING AUSTRALIAN GLOW SELF-TAN?
Answer
Exfoliate your skin 24 hours before applying Australian Glow self-tan. Ensure your skin is clean, dry, and free from any moisturizers or oils.
CAN I USE AUSTRALIAN GLOW SELF-TAN PRODUCTS ON MY FACE?
Answer
Yes, Australian Glow self-tan products are safe for use on your face. We recommend using our specially formulated face tanning products for the best results.
ARE AUSTRALIAN GLOW PRODUCTS SAFE TO USE DURING PREGNANCY?
Answer
While our products are made with gentle ingredients, we recommend consulting with your healthcare provider before using any new products during pregnancy.
DO AUSTRALIAN GLOW PRODUCTS CONTAIN ANY PARABENS OR SULFATES?
Answer
No, Australian Glow products are free from parabens, sulfates, and other harmful chemicals.
HOW LONG DOES AUSTRALIAN GLOW SELF-TAN LAST?
Answer
Australian Glow self-tan can last up to a week, depending on your skin type and how well you maintain your tan.
CAN I SWIM AFTER APPLYING AUSTRALIAN GLOW SELF-TAN?
Answer
We recommend waiting at least 8 hours after applying Australian Glow self-tan before swimming to ensure the tan has fully developed.
HOW CAN I MAKE MY AUSTRALIAN GLOW SELF-TAN LAST LONGER?
Answer
To extend the life of your tan, moisturize daily and avoid exfoliating or using harsh soaps.
WILL AUSTRALIAN GLOW SELF-TAN STAIN MY CLOTHES?
Answer
Australian Glow self-tan products are designed to be transfer-resistant, but we recommend wearing dark clothing and avoiding tight fabrics immediately after application.
CAN I APPLY AUSTRALIAN GLOW SELF-TAN OVER AN EXISTING TAN?
Answer
Yes, you can apply Australian Glow self-tan over an existing tan to maintain or deepen the color.
WHAT IS THE BEST WAY TO REMOVE AUSTRALIAN GLOW SELF-TAN?
Answer
To remove Australian Glow self-tan, exfoliate your skin using a gentle scrub or an exfoliating mitt.
ARE AUSTRALIAN GLOW PRODUCTS NON-COMEDOGENIC?
Answer
Yes, Australian Glow products are non-comedogenic and designed to not clog pores.
CAN I USE AUSTRALIAN GLOW PRODUCTS IF I HAVE ACNE-PRONE SKIN?
Answer
Yes, Australian Glow products are suitable for acne-prone skin. However, we recommend doing a patch test before using any new product.
WHAT INGREDIENTS ARE IN AUSTRALIAN GLOW PRODUCTS?
Answer
Australian Glow products contain a variety of natural and nourishing ingredients. Please refer to the product packaging or our website for a full list of ingredients.
HOW DO I APPLY AUSTRALIAN GLOW SELF-TAN PRODUCTS?
Answer
For best results, use a tanning mitt to apply Australian Glow self-tan products in circular motions, ensuring even coverage.
HOW LONG SHOULD I WAIT BEFORE SHOWERING AFTER APPLYING AUSTRALIAN GLOW SELF-TAN?
Answer
We recommend waiting at least 4-8 hours before showering after applying Australian Glow self-tan to allow the tan to develop fully.
ARE AUSTRALIAN GLOW PRODUCTS SAFE FOR USE ON SENSITIVE AREAS?
Answer
Yes, Australian Glow products are formulated to be gentle and can be used on sensitive areas such as the face and neck. However, avoid contact with eyes and mucous membranes.
Payments
WHAT PAYMENTS ARE ACCEPTED?
Answer
We accept Afterpay, Amex, Mastercard, Paypal, and Visa.
ARE THERE ANY ADDITIONAL FEES FOR USING AFTERPAY?
Answer
There are no additional fees for using Afterpay as long as payments are made on time. Late fees may apply for missed payments.
CAN I USE MULTIPLE PAYMENT METHODS FOR ONE ORDER?
Answer
Currently, we only accept one payment method per order.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Answer
Yes, our website uses secure encryption to protect your payment information.
CAN I CHANGE MY PAYMENT METHOD AFTER PLACING AN ORDER?
Answer
Once an order is placed, we are unable to change the payment method. Please contact customer service for further assistance.
Shipping
WHAT ARE THE SHIPPING FEES?
Answer
Within Australia:
- Orders over $40.00 receive free standard shipping
- Express shipping $14.95
- Standard shipping $9.95
New Zealand:
- Standard Shipping $14.95
- Orders over $99.00 receive free standard shipping
HOW LONG DOES MY PACKAGE TAKE TO ARRIVE?
Answer
- Express Shipping within Australia between 1-4 business days.
- Standard Shipping within Australia between 2-8 business days.
- Shipping outside of USA and UK between 5-10 business days.
- Shipping to New Zealand 6-27 business days.
DO YOU SHIP INTERNATIONALLY?
Answer
Yes, we offer international shipping to select countries. Please check our website for more information.
HOW CAN I TRACK MY ORDER?
Answer
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Answer
Once an order is placed, we are unable to change the shipping address. Please contact customer service for further assistance.
WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED?
Answer
If your package is lost or damaged during shipping, please contact our customer service team for assistance.
DO YOU OFFER EXPEDITED SHIPPING?
Answer
Yes, we offer expedited shipping options at checkout. Please select the desired shipping method during the checkout process.
WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?
Answer
If you receive the wrong item, please contact our customer service team immediately for assistance with a return or exchange.
CAN I CANCEL MY ORDER?
Answer
Once an order is placed, we are unable to cancel it. Please contact customer service for further assistance.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Answer
If you entered the wrong shipping address, please contact customer service as soon as possible to see if any changes can be made.
DO YOU OFFER FREE SHIPPING PROMOTIONS?
Answer
We occasionally offer free shipping promotions. Please sign up for our newsletter to stay updated on our latest offers and promotions.